| Oh no. We are so dead. Ughhhhh. We made a big boo-boo answering this customer service mail from a client yesterday.
See, she was asking if this swim set featured on the site contains two pieces each of the goggles and snorkels, as featured on the site.
Now me, not knowing the item because I haven't been here long and I don't really know all of our products yet, naturally turned to C, our merchandising coordinator.
After looking at the site, she assured me that it does have 2 pieces each. After asking her again if she was sure of that information, I then wrote to the customer, saying that yes, the product contains 2 sets of the goggles and snorkels each.
But lo and behold, when the item arrived here at the office, there were only 2 pieces: one of the snorkel, and the other was the goggles.
I quickly made an apology letter explaining the misunderstanding, but I didn't get a response even up to the time I left the office.
To make matters more complicated, J, our operations girl, had already dispatched the item yesterday afternoon. When we checked our mail this morning, the customer had finally written back saying that she wanted to cancel that item because she bought it thinking that there were 2 pieces each.
The boss isn't aware of it. Yet. But he will. And now we're all waiting for the boom to fall. And I'm dreading it, ughhh.
I'm still partly to blame, but if it's any consolation, I did ask for confirmation but I wrote. Grr.
* * *
Wow, things didn't go as bad as I thought it would. My boss and I were talking about other things here in the office, and I gently segued it to that problem. And he was remarkably cool about it, thank goodness.
So I guess that just goes to show that honesty is the best policy. Or something like that. Heh.
All I can say is, whew!
posted @ 08:44 a.m. | comments | 